Can't get into your wallet? Don't worry, your funds are safe. Work through the steps below and you'll be back in within a couple of minutes in most cases.
First: use the method you signed up with
Your Jiggle account has one login method, set when you created it:
Email, confirmed with your 6-digit PIN, or
Social login with Google or Apple.
The most common login issue is simply picking the wrong method. If you signed up with Google, signing in with your email address won't find your account, and vice versa. If you're not sure which you used, try the social login you normally use on your phone first.
Logging in on the web
Go to the Web Wallet login page.
Pick the method you signed up with: email, or Google/Apple.
If you're using email, enter your 6-digit PIN. If you're using social login, follow the prompts to authenticate.
Logging in on mobile
The Jiggle app gives you the same wallet on the go. Download it from the App Store (iPhone) or Google Play (Android), then sign in with the same method you use on the web. Your account and balances come with you.
Still can't get in?
Wrong account chooser. With Google or Apple login, check you're selecting the same Google/Apple account you originally signed up with. Many people have more than one.
Typos in your email. An account lookup is exact, so double-check the address.
Old app version. Update the Jiggle app to the latest version and try again.
Forgotten PIN or lost access to your login method. Contact our support team and we'll guide you through account recovery securely.
Got more questions? Reach out to our agents via our live chat, contact us in the Jiggle app, or email [email protected]. Our agents are available 24/7 and will be happy to assist you!